Hardware + services, clearly explained
Choose the node that fits your network. Both guest access and monitoring role options are included. Start with three months of Central Cloud and technical support, then choose the ongoing services you need.
01 / Choose your hardware
Build a branded guest network or put a monitoring node in the traffic path. Your device’s slots determine which roles can run together.
A compact starting point
For a smaller venue or a single observation point.
More room for your network
For deployments that need several roles at once.
Central hosting is separate from your Xpresso or Pro node. See what Central brings to your deployment →
02 / Choose your ongoing services
Continue with Central Cloud and its included support, or choose annual technical support on its own.
Use hosted management, reports and diagnostics to turn node statistics into evidence your team can act on. Technical support is included with your paid Cloud subscription.
Monthly rates apply after the three included months. Pro Cloud is 2.5 × the Xpresso rate. Included allowances and renewal terms will be specified in the final offer.
Explore Central Cloud →Purchase technical assistance separately when you do not need a paid Central Cloud subscription. Support scope, channels and service hours will be specified in the final terms.
Paid Central Cloud service is not included in support-only. Self-hosted Central licensing and maintenance are quoted separately.
Understand support and warranty →03 / Choose where Central runs
Central includes the management interface, APIs and reporting database. Deploy it on a NetCollab-supplied server in your network, or in your own cloud environment.
On your network
We size the server for your expected workload and provide a tailored offer for the complete Central deployment.
In your cloud
Use your cloud infrastructure for Central, with the software and deployment scoped around your requirements.
The proposal separates infrastructure, software licensing, deployment and ongoing maintenance. Bring your facility and node counts, expected reporting workload and data-retention needs so the deployment can be sized appropriately.
License duration, maintenance coverage and responsibilities are agreed in the quote. The annual Xpresso and Pro support-only prices are not prices for a private Central deployment.
Know your coverage
Understand what covers the device and what helps your team use it.
Warranty terms define eligible hardware defects and the repair or replacement process.
Duration, coverage, exclusions and the claims process are still to be confirmed. No paid extended-warranty option is currently specified in this offer.
Three months are included with the device. Afterward, support is included with paid Central Cloud or available separately at the annual per-device rate.
Support channels, service hours, response targets and included assistance are still to be defined. No response-time guarantee is advertised here.
Before you choose
Both node role options are included with Xpresso and Pro hardware. Available slots determine what can run at the same time. NetCollab Central is a separate management and reporting product.
Each device purchase includes three months of Central Cloud and technical support. The activation date, included Cloud allowance and renewal terms will be specified in the final offer.
No. Technical support is included with the paid Central Cloud subscription. The $120/year Xpresso and $240/year Pro support plans are for customers purchasing support separately.
No. Support-only provides technical assistance and does not include paid Central Cloud service. A self-hosted Central deployment has its own software license and maintenance quote.
The exact service changes, reporting-data retention and access available after expiry are still being finalized. Review these terms before purchasing; this preview does not promise uninterrupted Cloud access or a particular data-retention period.
The three included months are an introductory benefit of the hardware purchase. Any ongoing Cloud free tier is a separate offer whose eligibility, limits and relationship to this benefit still need to be defined.
No extended hardware warranty has been defined as part of the current support offer. Warranty duration, defect coverage and the repair or replacement process are still to be confirmed separately.
Build around your network
Compare hardware capacity, explore Central, and discuss the deployment that fits your venue or IT team.
